cvk4's Privacy Policy

cvk4 is a secure and trusted online gaming platform serving users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") explains how cvk4 collects, stores, processes, and discloses your personal information. By using the cvk4 website or services, you are considered to have accepted the terms of this Policy.

This Policy applies to all cvk4 services — including cricket betting, live casino, slots, and other gaming sections. By creating an account or using our platform, you come under the scope of this Policy.

cvk4 collects different types of information to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Mobile number and email address
• Payment details (bKash, Nagad, Rocket, or Upay account numbers)
• Password and security question answers
• Information provided when you contact our support team

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, version, and operating system
• Logs of your activity on the platform (game history, betting activity, transaction records)
• Session duration and page visit patterns
• Data obtained from cookies and similar tracking technologies
• Referral source — where you came from before arriving at our site

cvk4 uses your information only for specific and legitimate purposes. Below is a detailed breakdown of how we use your data:

3.1 Account Management & Service Delivery

We use your information to verify your registration, create and manage your account, and ensure our gaming services run smoothly. This information is also needed to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.

3.2 Identity Verification & Security

We carry out identity verification to prevent fraud and ensure account security. The age verification process is essential to ensure that users under 21 are strictly blocked from accessing the platform.

3.3 Customer Support

Our 24/7 live chat and email support team ([email protected]) uses your account information to resolve your issues quickly. Effective support cannot be provided without it.

3.4 Responsible Gaming

By analysing patterns in your gaming activity, we generate responsible gaming recommendations and can proactively offer assistance when needed.

3.5 Platform Improvement

We analyse user experience data to further improve cvk4's services. This information helps us make decisions such as which games are most popular and which features need improvement.

cvk4 uses industry-standard security technology to protect your personal information.

4.1 Encryption Technology

All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. This means your personal information and transaction details cannot be read or stolen by third parties.

4.2 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal obligations thereafter. Financial transaction records are kept for a defined period in accordance with regulatory requirements.

4.3 Access Controls

Only authorised cvk4 staff may access your information, and only as required for their work. All our staff operate under strict confidentiality agreements.

cvk4 does not sell your personal information or share it with third parties for commercial purposes. However, sharing may be necessary in limited circumstances:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment partners. They are governed by their own privacy policies.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, Spribe, JILI, etc.) receive the minimum data needed to operate the games. This information is used solely to ensure game functionality.

5.3 Legal Requirements

We may be required to disclose information to comply with court orders, lawful investigations, or applicable legal requirements. In such cases, only the minimum legally required information is provided.

5.4 Corporate Changes

If there is any change to cvk4's business structure (such as a merger or acquisition), user information may form part of that change. However, the new entity will also be bound by this same privacy policy.

The cvk4 website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary to keep your session active, maintain your logged-in state, and ensure the core functionality of the platform. Without them, the site will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and game settings), so you do not have to configure them again each time you log in.

6.3 Analytical Cookies

We use analytical cookies to analyse site usage patterns and improve the user experience. This data is processed in aggregated form — no individual can be identified.

You can manage cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.

As a cvk4 user, you have several important rights over your own personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can email [email protected] to request a copy of your data.

7.2 Right to Rectification

You have the right to correct any inaccurate or outdated information in your account. This can be done through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for a set period due to legal or regulatory obligations.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. You may opt out of marketing communications at any time.

7.5 Right to Close Your Account

You may request to close your cvk4 account at any time. Even after closure, some information may be retained for a specific period as required by law.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat.

cvk4 strictly prohibits anyone under the age of 21 from creating an account. Our platform is for users aged 21 and above only.

We verify age at registration, and if an account holder is confirmed to be under 21, that account will be immediately closed and any deposited funds will be returned.

We do not knowingly collect any information from minors. If you believe a minor is using our platform, please notify us immediately at [email protected].

cvk4's servers may be located in various countries. When your information is processed, it may be transferred outside your country.

For any international data transfer, we ensure that equivalent or higher levels of protection are maintained. All our third-party partners are required to comply with at least the standards described in this Policy.

cvk4 may update this privacy policy from time to time. When changes are made, we will update the "Last updated" date at the top of the page and, for significant changes, notify you directly.

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this policy regularly.

cvk4 believes that responsible gaming and strict data protection are closely linked. By protecting your privacy, we ensure a trustworthy and safe gaming environment.

To ensure your gaming experience remains enjoyable and safe, we analyse your activity data responsibly and provide proactive support when needed.

To learn more about responsible gaming, visit our Responsible Gaming page. If you feel that gaming is having a negative impact on you or your family, please contact our support team immediately.